Net Promoter Score, or NPS, measures customer experience. This proven metric transformed the business world and now provides the core measurement for customer experience management programs the world round.
The NPS shows how likely a respondent would recommend your company services or products to his friends or colleagues.
The NPS index calculated by formula NPS = Promoters (%) - Detractors (%).
The NPS value is presents as digit in range -100…+100. The positive value is considered as good NPS.
The SensMax Net Promoter Score Report provides convenient way to analyze NPS during a selected time period.
The customers feedback is provided by SensMax Customer survey system.